Our goal is to make wholesale purchasing straightforward and customer-friendly.
Marketplace Documentation Issues
We understand that Amazon, Walmart, or another marketplace may sometimes request additional documentation or verification.
If a customer experiences a marketplace-related issue involving purchased inventory or documentation, our team will work with the customer to review the situation and provide applicable supporting documentation available for the order.
Depending on the circumstances, documentation may include applicable:
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Paid Invoice
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Wholesale purchase documentation
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Letter of Authorization (LOA), where applicable
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Brand-related documentation, where applicable
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Order and shipment records
Documentation is provided according to the customer's order and the documents available for the specific products purchased.
Amazon & Walmart Compliance
We aim to provide legitimate wholesale transaction documentation that customers can use when responding to marketplace verification or documentation requests.
However, final approval, ungating, listing approval, brand approval, or account approval is determined solely by the applicable marketplace.
We cannot guarantee that Amazon, Walmart, or any other marketplace will approve a particular application.
Returns
If a legitimate issue occurs with an eligible wholesale order, customers should contact our sales team as soon as possible.
Before returning products, customers must obtain return instructions and authorization from our team.
Returned merchandise must generally be:
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In resalable condition
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Properly packaged
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Complete and undamaged
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Accompanied by the applicable order information